Office Policies

front-desk.jpgWe are open to serve you, answer questions or schedule an appointment Monday – Friday from 8:30 am to 5:00 pm.

Questions regarding the office & financial policies should be directed to the Oxford Obstetrics and Gynecology billing office at (513) 523-2158 ext. 228 or the Practice Administrator at (513) 523-2158 ext. 226.

Paperwork and Check-in: Please arrive 15 minutes earlier than your scheduled appointment time to allow us adequate time to update your information. Make sure you bring your current insurance card and picture ID with you to your appointment. Your appointment may need to be rescheduled without proper identification.

Appointments: Our clinicians see patients by appointment only. New patient appointments generally require more time than established patients. This is because a complete medical history of the patient is compiled. Should you have an emergency, please call our office for urgent appointment scheduling. For after hour emergencies, please go to the emergency room. Routine visits may be scheduled during regular office hours by calling (513) 523-2158.

If you are unable to keep your scheduled appointment, please call our office as soon as possible. This will permit us to schedule another patient for that time. Failure to reschedule or cancel 24 hours prior to your appointment will result in a $25.00 charge.

We make every attempt to keep appointments flowing on schedule. For this reason, patients arriving 15 minutes after their scheduled appointment time will be rescheduled. Unfortunately, emergencies do occur, which occasionally cause delays in the physician’s daily schedule. We ask for your patience regarding these matters.

Ultrasounds: There is a limit of 4 visitors in the Ultrasound room with the patient. You may purchase a zip drive copy of your baby during your ultrasound visit for $15.

Disability and Other Forms: We realize that special forms are sometimes necessary to provide documentation of medical conditions. Completing forms is time consuming and generally falls outside of the contractual relationship between you and your insurance company. All forms must be accompanied with a filing fee of $25.00 (1-4 pages) or $35.00 (5 pages or more) prior to completion. Please allow appropriate time for completion.

Returned Checks: A fee of $25.00 for checks returned to us for insufficient funds will be charged to your account. Future services will require payment by cash, money order or credit card for your payment obligations.

Medical Records: If you require a copy of your medical record, please give us a one week notice. Please be aware that there is a per page charge to cover the cost of this. This charge is in accordance with Ohio Revised Code Section 3701.742 and Indiana Code Section 16-39-9.